Sometimes you need to know some things before you commit your hard earned money. Please see below some commonly asked questions. If you need further information, please feel free to contact us.
Who or what is Outhaus?
We're a small independent business based in Essex in England, in the UK. We love learning bushcraft skills, camping (wild and not so wild), off roading and basically anything that's exciting and adventurous.
Why the name?
We actually started out life in the classic air-cooled Volkswagen camper van market but have since found our niche in bushcraft and camping. In the VW scene a there's a lot of Haus this and Werks that because of the German connection, so we thought that part of the name worked well. The Out bit is because the things we make are used outdoors. As it turns out, we are now very well known for our Australian style swags so the Aus bit works there too. And, no, it's nothing to do with toilets.
Tell me more about your products
We design all of our products here in Essex. We test them here too, and use them ourselves. We employ manufacturers from all around the globe, including China, India and Poland. We are passionate about quality and work extremely hard to ensure that every item bearing the Outhaus name is built to last. To this end we offer a no quibble Lifetime Warranty on all Outhaus products. We are constantly working to improve the quality wherever possible and any changes made to new versions are for the good, not to reduce cost.
Can I return my item?
Great Britain & Northern Ireland
Delivery is free to the UK for orders of £45 and above. We use DPD Local or Royal Mail depending on the product's physical size. Both services are next day (UK Mainland) and tracked so you know that your order will reach you safely. and quickly. Some locations may be on a 2 day service, such as the Scottish Highlands and Islands.
For orders below £45 we give you the option of choosing Royal Mail 1st or 2nd Class Tracked, or DPD Local Next Day. You can also collect from our Essex warehouse for free, but please make an appointment.
We aim to process all orders the same day. Our carrier collects from us at 2pm so around 1pm is the latest that we can guarantee same day despatch, although we will always try our best.
Please note that we offer next day delivery in good faith and cannot guarantee it, due to factors beyond our control.
Europe & Rest of the World
Due to current legislation and varying shipping costs following Brexit, it is too complicated for our website to accept orders outside of the UK. We are very happy to quote on an order by order basis so please get in touch and we will be able to help you.
There are certain items that we cannot supply to mainland Europe, namely swags, polycotton tarps and blankets, due to agreements in place between us and our European distributors. Our distributors can be found here.
We will gladly ship to anywhere else in the world. Please contact us for a quote.
Sales outside of the UK
If you are buying from a country outside of the UK we will remove the VAT element of the purchase at the checkout. But please be aware that your country may charge you VAT and/or duty on the import. As we understand things following Brexit, customers in EU countries will not be required to pay import duty but they may need to pay VAT to their customs authority. This would usually bring the cost of the purchase back up to around the published VAT inclusive price on our website.
Is there a warranty?
Sure. We are extremely proud of our products and offer a full warranty for the lifetime of the item. This warranty covers all aspects of failure due to workmanship etc. Please see our Warranty Page for more details.
UK Defence discount?
We offer a 5% discount for serving members and veterans of the UK Armed Forces. To take advantage of this offer please register for an account here and send us a scan or photo of your military ID. We will then convert your account to always receive the discount each time you shop. Please note that we reserve the right to not apply this discount in conjunction with other offers. We may also ask you to reconfirm your eligibility from time to time. The discount only applies to Outhaus branded products. This offer cannot be backdated and is subject to change.